SHIPPING & RETURNS

RETURNS:

As each piece is custom made to order, we are unable to offer refunds. Due to this, please take extra care when selecting your piece.

ORDER CANCELLATIONS:

No cancellations or changes can be made once an order has been placed.

SHIPPING AND PRODUCTION:

Each piece is handcrafted to order. Production of designs may take up to 4 weeks (excluding delivery timelines). We ship Australia-wide and worldwide. All shipping options require a signature upon delivery. All parcels are sent via Express Australia Post and can be expected 1-3 business days after dispatch within Australia and within 5-12 business days worldwide. If delivery is required more urgently, please contact us and we will let you know if the required delivery time is achievable.

DUTIES AND TAXES:

Dependant on the recipient country and the relevant import laws, duties and taxes may be payable. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We always recommend checking local regulations surrounding this as it varies between states and countries.